FAQs
PRODUCT DETAILS
What materials are used in your jewelry?
Gold Collection:
- Luxurious 18K gold base (750/000) with a radiant 24K gold plating for unmatched shine.
- 10-year gold plating guarantee—crafted from 100% recycled gold for sustainable luxury.
Silver Collection:
- 925 sterling silver (80% recycled), polished for timeless elegance.
Care Tip: Store pieces separately in a dry place and avoid contact with perfumes or water to maintain their brilliance.
SHIPPING INFORMATION
Where do you currently ship?
We currently deliver to Europe and North America via trusted international carriers for secure and reliable shipping.
🌍 Psst... We're expanding soon! Stay tuned as we add more destinations to our list.
Do you ship to my country?
Currently, we deliver to Europe and North America, with more regions coming soon! If your country isn't listed, send us a message at hello@sculf.com – we'll do our best to accommodate you and may even prioritize your location for future expansion!
How much does shipping cost?
Enjoy free shipping on all orders over €100! 🎉
For orders under €100, shipping costs are calculated at checkout.
Why does shipping take 5-6 business days?
At SCULF, we believe true luxury cannot be rushed. Each piece undergoes our meticulous creation process:
- Artisan Crafting: Our goldsmiths hand-finish every piece
- Quality Assurance: Rigorous inspections at our atelier
- Protected Packaging: Secure preparation for its journey to you
This careful process means your order typically ships within 5-6 business days (excluding Sundays). During peak seasons, please allow up to 10 days.
ORDERS & STOCK
What if my item is out of stock?
We carefully craft each SCULF piece in limited quantities to ensure exceptional quality. If your desired item is unavailable:
- Email hi@sculf.com
- We'll check restock timelines (typically 2-3 weeks)
- Offer similar available designs
- Explore custom options when possible
We'll notify you immediately if your piece becomes available again!
Can I track my order?
Absolutely! You'll receive a tracking number via email as soon as your order ships. Click the link to follow your SCULF piece's journey to you.
Pro Tip: Check your spam folder if you don't see it within 24 hours of shipment confirmation.
SOCIAL MEDIA
How can I be featured on your social media?
We love seeing how you style your SCULF jewelry! Simply tag us @sculf_official and use #SculfCollection in your post or reel. Your look might be featured on our page!
RETURNS & POLICIES
What's your return policy?
We stand behind our craftsmanship. If there's any issue:
- 7 days: Full refund for defective/wrong items
- 30 days: Free repair or replacement
We cover return shipping if it's our error. Important: Email hi@sculf.com before returning your item.
What about customs fees?
For non-EU customers:
- Customs fees may apply (determined by your country)
- These are the recipient's responsibility
- We must declare full order value (no exceptions)
For estimates, contact your local customs office.
NEED HELP?
Contact us at hello@sculf.com or DM @sculf_official. We typically reply within 24 hours on weekdays.
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